Below are some FAQ's that we think will either answer your questions or help you make sense of the wePresent device.
wePresent is sold through a network of AV & IT integrators, as well as authorized resellers such as CDW, Gov-Connection, and more. Contact us for more information.
wePresent includes a 2-year manufacturers warranty. Contact your authorized wePresent reseller for more information.
The package contents include:
The wePresent unit has both an HDMI and a VGA output on the back. Simply connect either of these to your TV, projector, touchscreen, or other display.
Yes. With built-in HDMI and VGA outputs, wePresent can be adapted to work with full-room AV solutions including AV matrix switchers, presentation switchers, and more.
With it's available onboard 3.5mm audio output jack, sound from the wePresent can also be routed to an external amplifier or sound-system.
Plug a USB cable from any HID compliant touchscreen into the back IWB/USB port on the wePresent unit. You should immediately have touch control of the wePresent's cursor on the standby screen, and you can access the wePresent's built-in touchscreen calibration. > See video
While projecting from any device, you can use the touchscreen to access our built-in annotation overlay, to annotate over your presentation. When projecting from a Windows or Mac computer, you will also be able to control the computer from the touchscreen.
When connected by HDMI, audio is imbedded with the video stream. If you connect your wePresent unit by VGA, simply use the onboard 3.5mm audio jack to output the audio of your presentation.
In unique cases, when the wePresent has rebooted (for instance after a firmware update) your display may not auto-detect the new video signal. In this case, simply press the power button on the front of the wePresent unit to turn it off and back on.
There are 2 different ways to reset the unit to factory default.
Before updating your firmware, we recommend saving your current wePresent settings.
In some unique cases the firmware update may appear to stop at 99%. Please wait an additional 2-3 minutes, and if your wePresent device does not automatically reboot you may manually restart the device using the front power button.
The wePresent is meant to project to a single display for which you configure the settings. However, wePresent does produces 2 output signals simultaneously. When you set the output resolution of the device, you set it for the primary display. However, when you also connect a display to the secondary output, this usually also gives a projection (depending on your display/projector), this projection may not automatically fit the screen.
Absolutely! With the recent release of iOS9, Apple made changes to the protocols for AirPlay, but with the most current firmware version wePresent is compatible with all version's of Apple's iOS AirPlay..
To mirror your current iOS product: Simply swipe up from the bottom, and select your wePresent WiPG-2000 or WiPG-1600 device, then select "mirror".
In some cases users may accidentally enter incompatible (wireless) settings in the wePresent admin panel which may cause the wePresent to be unreachable. Connect the wePresent by LAN-cable directly to any computer. With a direct LAN connection you should be able to reach the Admin page of the device by entering the IP address in your browser, or starting the wePresent software. Here you can adjust the settings correctly, or reset the device to factory default.
In most cases, this is actually due to incorrect setting in your display's menu. Please check the picture settings of your display and make sure they are set to 16:9, fit-to-screen, dot-by-dot, or something silimilar.
If you cannot download and install our software client, you can present using our advance plug & show USB token. Once you make this USB token, it is tied to that specific wePresent unit.
wePresent is fully compatible with any iOS or Android mobile device using our MirrorOp Presenter app, which allows you to present documents, photos, videos, browser content, as well as content from popular cloud locations such as DropBox, Google Drive, iCloud, and OneDrive. We also offer our Sender for Galaxy app, which allows user to fully mirror their Android Galaxy devices to the display.
Our WiPG-2000 model also offers AirPlay compatibility, to fully mirror any iOS device to the screen. This video demonstrates how to use the wePresent with your iOS device.
There are two ways that wePresent can connect to your network.
There are 3 main ways for a guest to connect and present.
wePresent supports the IEEE standard 64/128 bit WEP / WPA / WPA2-PSK network security. The WiPG-2000 offers full enterprise-level encryption.
Each wePresent device has its own unique MAC address, and when connected, your network will assign each wePresent its own IP address. Make sure to assign different SSID names to each device, so they can be easily recognized by users in various rooms.
When a wePresent is installed in standalone or hotspot mode and not connected to a network, you also have to manually change the IP address of each wePresent unit.
You can manually separate the Wi-Fi channels from each wePresent unit to limit interference.
You can download and install our SNMP Manager software for Windows. With this software utility it is possible to manage multiple wePresent devices across the network.